Shipping policy

Effective Date: october 1^st , 2025

This Shipping & Delivery Policy explains how Astrosevatalk Private Limited (“Company”, “we”, “our”, or “us”) processes, ships, and delivers orders placed through Astrosevatalk.store.

1. Company Information

Astrosevatalk Private Limited

Registered Office:

791, Udhyog Vihar, Phase 5,

Industrial Complex Dundahera,

Gurgaon – 122016,

Haryana, India

Email: support@astrosevatalk.store

Website: https://astrosevatalk.store

2. Order Processing

· Orders are normally processed within 1–3 business days after payment confirmation.

· Orders placed on Sundays or public holidays will be processed on the next business day.

· Personalized, energized, or made-to-order spiritual products may require additional preparation time before dispatch.

3. Shipping Coverage

We currently ship across most locations in India. International shipping may be available for selected products and destinations, subject to applicable laws, courier availability, customs requirements, and additional charges.

4. Delivery Time

Estimated delivery timelines are:

· Metro Cities: 2–5 business days

· Other Cities and Towns: 4–8 business days

· Remote Locations: 5–12 business days

Delivery estimates are approximate and may vary due to courier operations, weather, public holidays, customs, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, promotional offers such as free shipping may be available and will be communicated on the website.

6. Order Tracking

Once your order is shipped, you will receive shipment details through the contact information provided during checkout, where available. Tracking updates are subject to the courier partner’s systems.

7. Delivery Address

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delays, failed deliveries, or additional costs arising from incorrect, incomplete, or inaccurate addresses provided by the customer.

8. Delivery Attempts

Courier partners may make multiple delivery attempts in accordance with their delivery policies.

If delivery cannot be completed due to customer unavailability, refusal to accept the parcel, or incorrect address details, the shipment may be returned to us. Additional shipping charges may apply if re-dispatch is requested.

9. Inspection at Delivery

Upon receiving your order, please inspect the package promptly.

If you notice:

· Physical damage to the package

· Missing items

· Wrong product

· Open or tampered packaging

please contact us within 48 hours of delivery with clear photographs and your order details.

10. Delayed Deliveries

While we strive to deliver within the estimated timeframe, delays may occur due to:

· Weather conditions

· Natural disasters

· Government restrictions

· Public holidays

· Transportation disruptions

· Customs clearance (for international orders)

· Courier partner operational issues

· Other events beyond our reasonable control

Such delays do not automatically entitle the customer to compensation or cancellation.

11. International Orders

For international shipments:

· Delivery timelines may vary by destination.

· Customers are responsible for any applicable customs duties, import taxes, VAT, or other local charges unless otherwise stated.

· Customs clearance procedures may result in additional delays.

12. Lost Shipments

If your shipment appears to be lost in transit, please contact us. We will coordinate with the courier partner to investigate the shipment. Resolution timelines depend on the courier’s investigation process.

13. Incorrect or Incomplete Orders

If you receive an incorrect product or an order with missing items, please notify us within 7 calendar days of delivery. We will review the issue and work toward an appropriate resolution, which may include replacement, reshipment, or another suitable remedy where applicable.

14. Refused Deliveries

If an order is refused at the time of delivery without a valid reason related to damage or incorrect shipment, shipping charges and any applicable return logistics costs may be deducted from any eligible refund, where permitted by law.

15. Force Majeure

Astrosevatalk Private Limited shall not be liable for delays or non-delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, civil unrest, government actions, pandemics, transportation failures, or courier disruptions.

16. Contact Us

For shipping or delivery-related queries, please contact: