Refund policy

Effective Date: 1^st October 2025

Welcome to Astrosevatalk.store, operated by Astrosevatalk Private Limited (“Company”, “we”, “our”, or “us”). We value customer satisfaction and strive to provide genuine spiritual and astrology products. Please read this Refund, Return & Cancellation Policy carefully before placing an order.

1. Company Information

Astrosevatalk Private Limited

Registered Address:

791, Udhyog Vihar, Phase 5,

Industrial Complex Dundahera,

Gurgaon – 122016,

Haryana, India

Email: support@astrosevatalk.store

Website: https://astrosevatalk.store

2. Eligibility for Returns

Customers may request a return only if:

· The product received is damaged during transit.

· The wrong product has been delivered.

· The product has a manufacturing defect.

· The product is incomplete or missing items.

· The package is received in a visibly damaged condition.

Return requests must be submitted within 7 calendar days of delivery.

3. Products That Cannot Be Returned

For hygiene, religious, customization, and authenticity reasons, the following products are generally not eligible for return unless they arrive damaged, defective, or incorrect:

· Energized Rudraksha

· Energized Gemstones

· Siddh Bracelets

· Yantras

· Customized Pooja Kits

· Personalized Spiritual Products

· Customized Lockets

· Prasad

· Digital Products

· Gift Cards

· Downloadable Reports

· Astrology Consultation Services

· Numerology Reports

· Kundli Reports

· Personalized Recommendations

4. Return Conditions

To qualify for a return:

· Product must be unused.

· Product must remain in original packaging.

· Original tags, labels and certificates must be intact.

· Original invoice should be available.

· Product should not be damaged by the customer.

The Company reserves the right to inspect returned products before approving refunds.

5. How to Request a Return

To initiate a return:

Email:

support@astrosevatalk.store

Include:

· Order Number

· Customer Name

· Registered Mobile Number

· Product Name

· Reason for Return

· Photographs of Product

· Photographs of Packaging

· Unboxing video (if available)

Our support team will review your request and provide further instructions.

6. Refund Policy

Once the returned product passes inspection:

· Refunds will be processed within 7–10 business days.

· Refunds will be credited using the original payment method whenever possible.

· Processing time may vary depending on banks or payment providers.

Shipping charges, gift wrapping charges, COD charges, convenience fees, and other service fees are generally non-refundable unless required by law or where the return is due to our error.

7. Replacement Policy

Eligible products may be replaced instead of refunded if:

· Wrong product received.

· Product damaged in transit.

· Manufacturing defect.

· Missing components.

Replacement availability depends on stock.

If the product is unavailable, a refund or suitable alternative may be offered.

8. Order Cancellation

Orders may be cancelled before dispatch.

Once shipped, orders generally cannot be cancelled.

Customized or personalized products may not be cancelled once production or processing has started.

9. Damaged Packages

If the outer package appears damaged:

· Inspect the package before accepting delivery.

· Take photographs.

· Contact us immediately.

· Report the issue within 48 hours of delivery.

Failure to report visible shipping damage promptly may affect the resolution process.

10. Non-Delivery

If your order is not delivered due to incorrect shipping information, repeated failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

11. Fraud Prevention

The Company reserves the right to:

· Reject fraudulent claims.

· Refuse excessive return requests.

· Cancel suspicious orders.

· Request identity verification where necessary.

12. Refund Exceptions

Refunds may not be granted for:

· Change of mind.

· Incorrect product selection by the customer.

· Products damaged after delivery due to misuse or improper handling.

· Minor variations in natural products (such as Rudraksha, gemstones, wood, crystals, or handcrafted items) that do not affect their intended use.

· Normal differences in color, texture, size, or appearance arising from photography, lighting, screen settings, or the natural characteristics of handcrafted or spiritual products.

13. Force Majeure

The Company shall not be responsible for delays caused by events beyond reasonable control, including natural disasters, strikes, government actions, transportation disruptions, or other unforeseen circumstances.

14. Changes to this Policy

We may update this Refund, Return & Cancellation Policy from time to time. The revised version will become effective upon publication on our website. Customers are encouraged to review this page periodically.

15. Contact Us

Astrosevatalk Private Limited